Welcome to BIL & DAN ! Following are the website’s terms and conditions and store’s policy.
Please read them carefully.
Products
We aim to provide accurate descriptions and images. However, we cannot guarantee that colorsand details in website images are 100% accurate representations of our products.
Customer Service
Assistance: Our staff is available to assist customers online with finding products, sizing, and providing fashion advice.
Complaints and Feedback: We value customer feedback. Any complaints or suggestions can be directed to our customer service desk or emailed to customersupport_bilanddan@gmail.com
Special Orders and Customization
Special Orders: We offer special orders for out-of-stock items. A deposit may be required.
Customization: Customized items (e.g., monogramming) are non-returnable and
non-refundable.
Shipping
We ship to addresses in the UK. Shipping costs and delivery times will be calculated anddisplayed at checkout.
Orders are processed within 1-2 business days and shipped Monday to Friday.
You will receive a shipping confirmation email with tracking information once your order has been dispatched.
Ordering
When you place an order, you will receive an email confirming receipt of your order. This email is only a confirmation and does not constitute acceptance of your order.
Shipping: Orders are processed within 2-3 business days. Shipping times vary based on the
destination.
Tracking: Customers will receive a tracking number once their order has shipped.
Returns: Online purchases can be returned, mailed back to us following our return policyguidelines.
We reserve the right to cancel or refuse any order for any reason.
Pricing and Payment Methods
All prices are in POUNDS and include VAT where applicable.
We accept payments through PayPal, credit and debit cards for online orders.
Payment must be received before we dispatch your order.